Shipping & Returns

Shipping & Returns
Shipping

We recommend adding the “Billing info Required” shipping option at checkout.

It is the responsibility of the customer to ensure that the shipping address on the order is correct. We will ship to the address that you provide. In the event that the address is incorrect, lost or unrecoverable packages are the responsibility of the customer and cannot be refunded or replaced.

“Standard Shipping” service will be USPS First Class Mail or the UPS equivalent. This service typically takes 3-5 business days to deliver. “Expedited Shipping” service will be USPS Priority Mail or the UPS equivalent. This service typically takes 1-3 days to deliver once shipped depending on your distance from ware house and other factors. January 2022 Update: Delivery times are often exceeding these estimates.

We try to ship orders out as expeditiously as possible but holidays, Worldwide Pandemics and other unusual situations may cause delays.

Once your order becomes “In Transit” with the carrier, you will be emailed a tracking number with an estimated delivery date. Delivery dates are estimates and are not guarantees.

Order issues including, but not limited to, damaged items, incorrect items, delivery problems etc., must be brought to our attention within 30 days of order shipment. After that time we consider the order to be complete.

We don’t do backorders and we don’t sell products that we don’t have in stock. If you can add it to the cart then it’s in stock. Products in the cart are not reserved though and can go out of stock any time prior to the order being completed.

Sales and shipping are Worldwide

Returns

You may return most new, unopened items within 30 days of delivery for a refund.

A 20% restocking fee will apply to all returned items.

Shipping charges and Signature Required services are not refundable.

Items not eligible for return or refund include but are not limited to the following:

Any item that is not in new, unused condition

Please contact us for instructions prior to sending anything back for any reason.

Returned items that do not meet these criteria will be shipped back to the customer.

Customers who believe that they have received a product with a manufacturing defect should contact the manufacturer for warranty information.

Damaged Orders

We take great care in packaging our items for shipment but understand that damage can occur in transit. If your item was damaged in transit, please contact us and we will work with you to determine the best way to take care of it.

We take customer service seriously and strive to exceed your expectations. If you encounter a problem or issue, please give us a chance to make it right. Thank you!